Privacy Policy

This is the Privacy Policy of Digital Care Limited. Last updated: 1 March 2023

Privacy policy

This privacy policy applies between you, the user of this Website and Digital Care Ltd. Digital Care Ltd takes the privacy of your information very seriously. This privacy policy applies to our use of any and all data collected by us or provided by you in relation to your use of the Website.

How we collect Data

We collect Data in the following ways:

• data is given to us by you; and
• data is collected automatically.

Digital Care Ltd will collect your Data in a number of ways, for example:

• when you contact us through the website, by telephone, e-mail or through any other means;
• when you complete surveys that we use for research purposes (although you are not obliged to respond to them);
• when you elect to receive marketing communications from us; you can unsubscribe at any time

We may request that you provide us with the following personal data:

• your name;
• job title;
• your contact information such as email addresses and telephone numbers;

Any or all of the above Data may be required by us from time to time in order to provide you with the best possible service and experience when using our Website. Specifically, Data may be used by us for the following reasons:

• transmission by email of marketing materials that may be of interest to you, for example our regular newsletter or additional updates which you have requested from us;
• to communicate with you via email or phone in response to queries we have received from you.
• We may use your Data for the above purposes with your consent when you contact us through our contact form, email or via phone.

Who we share Data with

We may share your Data with the following groups of people for the following reasons:

• any of our group companies or affiliates – to ensure the proper administration of our website and business;
• our associates, employees, agents and/or professional advisors.

Data retention

Unless a longer retention period is required or permitted by law, we will only hold your Data on our systems for the period necessary to fulfil the purposes outlined in this privacy policy or until you request that the Data be deleted. Even if we delete your Data, it may persist on backup or archival media for legal, tax or regulatory purposes.

Your rights

You have the following rights in relation to your Data:

Right to access – the right to request (i) copies of the information we hold about you at any time, or (ii) that we modify, update or delete such information. If we provide you with access to the information we hold about you, we will not charge you for this, unless your request is “manifestly unfounded or excessive.” Where we are legally permitted to do so, we may refuse your request. If we refuse your request, we will tell you the reasons why.

Right to correct – the right to have your Data rectified if it is inaccurate or incomplete.

Right to erase – the right to request that we delete or remove your Data from our systems.

Right to restrict our use of your Data– the right to “block” us from using your Data or limit the way in which we can use it.

Right to data portability – the right to request that we move, copy or transfer your Data.

Right to object – the right to object to our use of your Data including where we use it for our legitimate interests.

To make enquiries, exercise any of your rights set out above, or withdraw your consent to the processing of your Data (where consent is our legal basis for processing your Data), please contact us via this email address: tara@digital-care.health.

How to make a complaint

If you have any concerns at all, please do let us know, at tara@digital-care.health, so we can try to correct and resolve the issue. 

You can also complain to the ICO if you are unhappy with how we have used your data.

The ICO Helpline number is: 0303 123 1113 and website is: https://www.ico.org.uk

Links to other websites

This Website may, from time to time, provide links to other websites. This could include for example, an article/blog post, a video, an image, or an animation. We have no control over such websites and are not responsible for the content. This privacy policy does not extend to your use of such websites. You are advised to read the privacy policy or statement of other websites prior to using them.

Cookies

Cookies are pieces of data created when you visit a website. Our site uses cookies to store information while you move around the site. You can set your computer not to accept cookies. However, if you do this, you may not be able to use some site features because we need to record your preferences in order to give you the information you need during your visit.

Our cookies do not contain any personal information about you and do not hold any information about which sites you visited before you came here.

General

You may not transfer any of your rights under this privacy policy to any other person. We may transfer our rights under this privacy policy where we reasonably believe your rights will not be affected.

If any court or competent authority finds that any provision of this privacy policy (or part of any provision) is invalid, illegal or unenforceable, that provision or part-provision will, to the extent required, be deemed to be deleted, and the validity and enforceability of the other provisions of this privacy policy will not be affected.

Unless otherwise agreed, no delay, act or omission by a party in exercising any right or remedy will be deemed a waiver of that, or any other, right or remedy.

This Agreement will be governed by and interpreted according to the law of England and Wales. All disputes arising under the Agreement will be subject to the exclusive jurisdiction of the English and Welsh courts.

Changes to this privacy policy

Digital Care Ltd reserves the right to change and update this privacy policy as we may deem necessary from time to time or as may be required by law. Any changes will be immediately posted on the Website and you are deemed to have accepted the terms of the privacy policy on your first use of the Website following the alterations.

You may contact Digital Care Ltd by email at tara@digital-care.health.